SCADA Support Services (“S3”)
Nor-Cal’s SCADA support services allows end users to utilize Nor-Cal’s dedicated team of experienced and knowledgeable engineers through a more proactive approach. Our team will have secure access to the operational system and will be readily available for any support or troubleshooting needs that arise through day-to-day operations. Utilizing this approach will ensure your systems will have the support they need to perform efficiently on a consistent basis.
Remote support services include for general troubleshooting and support of any devices connected to the local SCADA system and network, including troubleshooting communications and any VPN(s). SCADA system alarm and field device troubleshooting support for:
- MV Transformers
- Substation IEDs
- Weather Stations and Metering devices
- HMI modifications
- Database modifications
- Project recovery/restore
- Logic modifications and control tuning enhancements upon customer request.
Service offering also includes for dispatchable on-site field technician support when needed, available upon customer request.